Pre-Order Info

Our most popular items sell out quickly, so we’re offering pre-orders to help you secure your favourite pieces before they’re gone. Pre-ordering guarantees priority fulfilment as soon as new stock reaches our Canadian location.


Why Pre-Orders Take Time

All pieces are designed and made in Korea before reaching you. The process:

  1. We receive your pre-order in Canada.
  2. We send the order to our store in Korea.
  3. Our team places orders with manufacturers and designers.
  4. Items are produced, inspected, and returned to our Korean store.
  5. Shipments are sent to Canada after final quality inspection and fulfilled to you.

Because of this multi-step journey, pre-orders typically take 3–4 weeks to fulfill.

  • Fastest timeline: ~1 week (if items are already in production)
  • Longest timeline: Up to 2 months (depending on production and shipping)


Pre-Order Terms & Conditions

  • 10% Deposit Required:
    • A 10% deposit is required to secure your pre-order. 
    • If you cancel your order, the deposit is non-refundable unless the cancellation comes from our end (e.g., item becomes unavailable).
  • Remaining Payment:
    • After 7 days, we will send you an email notification.
    • The remaining balance (after the deposit) must be paid for fulfillment to be completed and the order shipped to you.
  • First dibs on new stock: Pre-orders are fulfilled before regular orders once stock arrives in Canada.
  • Discounts apply: All discounts and coupons can be used on pre-orders.
  • Cancellations: 
    • You may cancel before production begins (deposit is non-refundable unless cancelled by us). 
    • Once production starts, cancellations are not possible.
    • If the item becomes unavailable, we will cancel your order and refund the deposit.
  • Email communication: All pre-order updates, status changes, and timelines will be communicated via email.