Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy. 

What is your return & exchange policy?

We provide free returns and exchanges for any new, unused merchandise for no extra charge up to 14 days upon receiving shipment. Please note, all items must have the original tags still attached. All FINAL SALE items are non-refundable and non-exchangeable (FINAL SALE items will be labelled as “FINAL SALE”). Once your item is received and inspected, a refund or exchange will be processed. Approved refunds will be refunded to your original payment method. To exchange your item, please process a refund and re-purchase the item. Please note, shipping and handling costs will not be refunded and you will be responsible for the return shipment fee. Refund for a store credit will be credited to you as soon as the item is checked for return eligibility. 

Disclaimer

MO:DU reserves the right to refuse any refunds that are deemed as an unusual pattern/activity. Frequent returns or unusual patterns/activities will be flagged and we may cancel or refuse your order(s) or returns. 

 

How long will my return or exchange take to process?

Please allow 7-14 business days for your refund to be processed. A pre-paid shipping label will be emailed to you once the refund has been processed. Once we have received your return shipment and inspected the item, we will proceed with your refund. 

My item is damaged or defective. What can I do?

If you have received a damaged or defective item, we will be happy to process a return or exchange for the item. However, if the damage is due to wear-and-tear or not a manufacturing defect, we cannot process a refund. Please be advised that removing the original tag and/or washing the item will violate the return policy. 

If you have any questions concerning our return policy, please email us at info@modustudio.store.